RETURNS & EXCHANGES

EU CUSTOMERS — STANDARD PURCHASE
14-day right of withdrawal from date of delivery (EU law).
Notify us by email within 14 days.

Non-EU customers: All sales final unless item was significantly misrepresented.

Return conditions:
- Same condition as delivered
- All original tags, labels, packaging intact
- Not oiled, modified, or damaged
- Returned via tracked and insured FedEx or equivalent

We photograph every saddle before dispatch.
Condition changes found upon return may result in partial refund or refusal.

HOME TRIAL RETURNS
If you decide to return the saddle during the 14-Day Home Trial, please notify us before the trial expires. Unless agreed otherwise in writing, you are responsible for arranging and paying for tracked and adequately insured return delivery.
There is no fixed trial or cleaning fee. After the saddle is returned and inspected, we may deduct only the actual loss in value resulting from damage, excessive wear or handling beyond the permitted trial conditions.
Full conditions: Home Trial

HOW TO INITIATE A RETURN
1. Email info@whataboutsaddles.com with:
— Name and order number
— Reason for return
— Photos of the item ready to pack

2. We confirm by email

3. Pack in original box with saddle cover

4. Return shipping

Please contact us by email before sending any return. We will provide the full return address and return instructions.

All returns must be shipped using a tracked and insured delivery service.

5. Send us the tracking number

UNCLAIMED PARCELS
€25 handling fee + original and return shipping costs
deducted from any refund.

EXCHANGES
We do not offer direct exchanges.
Return original (if eligible) and place a new order.
We are happy to help you find the right match.